1. Shipping Times:
- We aim to process and ship your order within 1-3 business days from the date of purchase, excluding holidays and weekends.
- Please note that shipping times may vary depending on your location. You will receive a tracking number via email once your order has shipped.
2. Shipping Fees:
- We offer free standard shipping on orders over $299.
- For orders below $299, a flat-rate shipping fee of $12.99 will be applied at checkout.
3. International Shipping:
- We currently only offer shipping within the continental United States. Shipping fees and delivery times are specific to our available regions.
1. Eligibility for Returns:
- To be eligible for a return, the item(s) must be unworn, in their original condition, and with all attached tags and packaging intact.
2. Initiate Return Request:
- You have up to 5 days from the date of delivery to initiate a return request.
- To start the return process, please contact our customer service team at [customer service email] or [customer service phone number]. Please include your order number and reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- If the return is due to a defect or error on our part, we will provide a credit to be applied to the shipping expense. Please contact our customer service team for assistance in this case.
4. Inspection and Refund:
- Once we receive your returned item(s) and inspect them for compliance with our return policy, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [number of days] for the refund to be reflected in your account, as processing times may vary depending on your bank or payment provider.
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer service team immediately to arrange for a return or exchange. We will cover the return shipping costs.
- If you have any questions or need assistance with your order or returns, please reach out to our customer service team at 678.760.8911 or send email inquires through our online form.