1. How can I track my order?
- To track your order, simply log in to your account and go to the “Order History” section. There, you will find tracking information for your recent orders.
2. What payment methods do you accept?
- We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and more. You can select your preferred payment method during checkout.
3. What is your return policy?
- Our return policy allows for returns within 5 days of receiving your order for unworn items with tags intact. Please visit our Returns & Exchanges page for more details on the process.
4. How long does it take to process returns and refunds?
- We aim to process returns and issue refunds within 5 business days. The exact processing time may vary depending on your bank or payment provider.
5. Do you offer international shipping?
- No, we currently only offer shipping within the continental US. We do not provide international shipping services. Shipping fees and delivery times are specific to our available regions.
6. Can I change or cancel my order after it’s been placed?
- Orders can be changed or canceled within 3 hours of placing the order. Please contact our customer service team as soon as possible to request changes or cancellations.
7. How do I determine my size?
- You can find our size chart on each product page to help you determine the right size. If you need further assistance, our customer service team is here to help.
8. Are the images of products on your website accurate representations of the actual items?
- We strive to provide accurate images of our products. However, please note that colors may vary slightly due to monitor settings and lighting conditions.
9. Do you have a physical store I can visit?
- Currently, we operate exclusively as an online boutique, and we do not have physical retail locations.
10. How can I contact your customer service team?
- You can reach our customer service team by emailing [customer service email] or calling [customer service phone number]. We’re here to assist you with any questions or concerns.
11. What measures do you take to ensure the security of my personal information?